Hris Replacement Essay Example for Free

Hris Replacement Essay Cost Plan Part of project management is the estimation of the project cost. The budget can be derived from the project plan by looking at the following criteria (Marchewka, 2009): * estimated duration of activities, * resources identified and assigned to tasks, and * wages and overtime rate for resources. In addition to hard numbers resource leveling is important. Resource leveling helps with accurately planning a project and will help identify if people are scheduled to have more work than hours in a day. Having too much work assigned to one person is a risk to the project. Figure 2 Riordan Budget Report illustrates the Riordan HRIS replacement project budget based on the resources allocated to tasks in the project plan. The budget report will be monitored weekly at the beginning of the project and daily as the project progresses. Additional cost factors such as material, facility cost, insurance, and other administrative costs will be added to the project budget cost to establish the overall project budget. Figure 2 Riordan Budget Report Performance Measurement It is important to not only to establish critical tasks and sub-tasks, but also to identify a means to measure current progress against estimated progress. Without a clear understanding of where the project is in regards to the timeline management is unable to identify potential trouble spots and delays that can drive up costs and derail the project. What Is Performance Measurement The U. S. General Accounting Office (GAO) provides the following definition of Performance Measurement: â€Å"Performance measurement is the ongoing monitoring and reporting of program accomplishments, particularly progress towards pre-established goals. It is typically conducted by program or agency management. Performance measures may address the type or level of program activities conducted (process), the direct products and services delivered by a program (outputs), and/or the results of those products and services (outcomes). A program† may be any activity, project, function, or policy that has an identifiable purpose or set of objectives. †(Performance-Based Management Special Interest Group [(PBM SIG)], 2001, p. 3). When undergoing a project or process there must be a method in place to judge or measure the progress and outcome, which will allow management to make intelligent decisions. Performance Measurement delivers that data management requires by applying a method of evaluating progress toward accomplishing predetermined goals, including information on the efficiency with which resources are transformed into goods and services (PM Solutions Center for Business Practices, 2005). Performance Measurement vs. Value Measurement In measuring performance, program management is trying to gather information to help them make decisions to affect change that, with any luck, will improve that performance. For example, project performance measures are initiated to provide crucial information to managers in order to provide purpose and direction over the project. Those measures must be pertinent and applicable to the organizational level that can immediately effect change based on information it learns in order to control the performance of the project. In measuring value, you are trying to demonstrate that decisions you made to implement change, through project management improvement initiatives, has indeed added value to the organization. This is actually measuring value rather than performance, which may not be the same. While improved performance can be translated into value, value measurement, provide information on the performance of the organization rather than performance of the project. Riordan Project Performance Measures Measurement Construct The Measurement Construct utilized in the Riordan Project is based on the adherence to estimate. Accurate project estimation is crucial in keeping project costs down and stakeholders happy. The Key Performance Indicator project managers want to minimize is expressed by the formula [(E-A)/E], where E = estimated Value to complete project and A = actual Value used to complete project. Project managers can substitute any value into the equation, such as hours or cost, to determine adherence to estimate. This will allow the project management team to spot trends early on during the project and then make the necessary adjustments. To better illustrate this concept figure 2 depicts the subtasks identified as Milestones. The project management has estimated the time required to complete the 1st phase of the project (Project Preparation) would require 10 days. Completion of the phase is signaled by the development of the Statement Of Works. The project management team could measure the performance of the project resources or team members by comparing the actual time required to complete the Milestone against the estimated time to complete the Milestone. Figure 3 Milestones Figure 2 depicts that the estimated time to complete phase 1 was 10 days. If the actual time required to complete phase 1 was recorded at 12. 5 days the performance measure would be as follows: [(10-12. 5)/12. 5]= -20% This value describes a value of -20% of efficiency of the performance of this task. Ideally the task performance would be 0%; the milestone would have been completed within the time estimated during the project inception. While many may feel it is better to come in under the original estimate, the goal is to optimize resources and organizational assets throughout the project. Over committing assets and resources on one project may have undesirable effects in other areas of the organization. The key is to have exactly the required assets and resources available when required and only when required. Project Baseline The project baseline is set when all of the details for the planned project are set. The project baseline in MS Project ® is set by selecting View Gantt Chart Tools Tracking Set Baseline Entire Project (eHow, 2011). The Riordan HRIS replacement project baseline is illustrated in Figure 3 Riordan HRIS Project Baseline Illustration. Figure 4 Riordan HRIS Project Baseline Illustration Evaluation Figure 5 Riordan HRIS Replacement Tracking Sheet Risk Analysis Reporting Project Evaluation and Reporting takes a key role in the process and collection of project information for all members involved in the project to track changes, maintain budgetary requirements, and complete objectives on-time. â€Å"Monitoring the progress of the project allows you to adapt the program as needed to ensure that you attain your objectives.

Philosophy of Samsung

Philosophy of Samsung Question 1 Samsung is a popular name in almost every household across the world. Samsung group products range from phones to washing machine. Emerging in the 1928 as a food exporter in Korea, shipping seafoods to China (Nytimes.com, 2013). Prior to becoming Samsung Electronics, between 1950 and 1960, Samsung got into business like textiles and manufacturing (Kovach, 2013). Business of textiles and manufacturing proved to be successful to Samsung because their profits had soared by 20-folds (Fundinguniverse.com, 2002). During the late 60s, Samsung group became Samsung Electronics, mainly responsible for manufacturing television. It made its first black and white television in 1970. Parallel to producing electronic goods such as television, Samsung became a part of many service businesses including insurance, department store and security. Samsungs founder Lee Byung-Chull was charged with corruption during the 1960s, which is when Samsung tasted its bitter time period. However the charges dropped as it was proved to be a result of fabrication (Fundinguniverse.com, 2002). Nevertheless, after the release of Lee, due to the start of electronics sale, Samsung continued to witness growth between 1970 and 1980. In the year of 1980, Samsung had bought a well-known telecommunication company known as Hanguk Jeonja Tongsin (Kovach, 2013). As a result, Samsung started the production of telephone, fax machines and switchboards. Despite Samsungs founders death, Samsung maintained its core values and approaches. Its standards could allow for continual expansion (Mathew, 2012). It invested money in research to develop new technology which brought Samsung a good outcome. It is evident in 1992 when Samsung became the only brand name to produce memory chips. Huge profits were made during 1995 when Samsung build Liquid Crystal Display screen (Lim and Park, 2012). Samsungs mass electronics production did not leave it behind in other industries it had invested in. Its construction division was able to conduct big projects like the Burj Khalifa and the Petronas Tower (Kovach, 2013). Recently Samsung surfaced in media reports for all the wrong reasons. These included, the vice-chairman of Samsung, Lee Jae-Yong arrested and Samsung Galaxy Note 7 catching on fire. According to Appendix 1, it is evident that an influential chaebol like Samsung are deeply connected and have ties with government. Opposing the Chaebol system is opposing government which got Lee facing charges of bribery and corruption. Furthermore, it is important to understand that company like Samsung are grounded by the Korean values and the Chaebols do not necessarily accept westernised method of working. Lees western education gave him the vision to change the way this Chaebol functions but as his friend quoted he still operates in a very much Koreanised economic, political and business environment, indicating that the government is not willing to sacrifice the years of traditions and culture that the Chaebols were founded upon (Martin and Cheng, 2017). In short, Samsungs philosophy is described as Inspired by humans, creating the future (Design.samsung.com, 2014). This implies Samsung values the ideas spawned by people and believes that it is essential for us to construct the future in terms of building new technology and revolutionising the way technology plays its role in the society. It also mentions about sustainable values which Samsung promotes, not only to its employees but also to the wide community to build designs and use technology that is compatible with the environment (Design.samsung.com, 2014). Samsungs aim also includes to bring joy and meaning to our lives, focusing on developing the technology that empowers us (Design.samsung.com, 2014). Samsung stands by its three goals which are: balance of reasoning and feeling, simplicity with resonance and meaningful innovation. Keeping into account with its history and understanding its goals for the future, it is valid to conclude that Samsungs approach to future is to inte grate technology in our lives to move forward into the future. Question 2 Chaebol is a style that emerged in the early sixties in South Korea. It is a style started by a conglomerate of businesses that were formed through various strategies introduced by the government, in order to build the Korean economy post war (Stephen, n.d.). The centralised ownership of business like the Chaebol, is leading the Korean economy ever since its creation. Parallel to western style, the organisation/s is owned by the founders family, where the professionals manage and owner earns the credits of both owning and managing the organisation. Chaebol implemented policies that promoted manufacturing industries and exporting of goods which were in synchronisation with the world economic trend, therefore stabilising Korean economic growth and development (Murillo and Sung, 2013). Central leadership to work towards national development and cultural emphasis on acceptance of authority are key features of Korean society which Chaebol implemented into its work management. This as a result made Chaebol grow towards success. Samsung and LG are examples of prominent chaebols known today. Organisation culture is the way members of the particular organisation behave with each other as a result of shared values, beliefs and assumption (Robbins and Coulter, 2012). This is particularly important to highlight when discussing Chaebols organisational culture. Koreas Chaebol is known for its distinguishing management style. Some of its many key features include: self-made founders, management by clan and tight ties with the government (Yoo and Lee, 1987). The management style of Chaebol is that of top-down management. The owners or founders have large influence in the management of Chaebol. Chaebols are largely influenced by the Korean values which sustain Chaebols success (Economist.com, 2017). Its rise in the 1960s meant that the working style was similar to that of colonial Japanese Zaibatsu, however the Korean Chaebols management stick to Confucians tradition, which Korean society is significantly based on. The Confucian tradition promotes the necessity and strength in fa milial relations. Hence the owners are regarded as the father-figure while the employees maintain their sense of belonging through brotherhood (Rhyu, 2017). Confucian culture is not only embedded within the firms but also forms the basis for the management of powerful ties between Chaebol and the government (Rhyu, 2017). The time period of 1960 was also a factor that gave Chaebols a unique characteristic. Conflict during that time had a huge impact on shaping management practices upheld by the rising Chaebols. In order to establish strong relation between the employee and the company, Chaebols used military disciplines which meant new employee had to undergo training. Training included the learning the firms principles in order to uphold the organisations culture (Economist.com, 2017). Question 3 Due to recent incidents of Samsung phone overheating and catching on flames, Samsung witnessed a huge market share decline. The Korean company had to recall all the Galaxy Note 7 that was sold. It had to recall close to 3 million phones costing Samsung more than $5billion. However the replacement phones also caused overheating. This not only affected the companys market share and position but hit the companys reputation (Hollister, 2016). Shares plummeted so much that it was cut by $17 billion from its market. This left Samsung frantically searching for the reason behind the phones defect. The drop in market value was 8% which was recorded the highest since 2008 (Lee, Kim and Kim, 2016). These phones caught on fire due to battery defects. The battery defects was a result of design flaw. The phone design was not compatible with the battery that was supposed to be fit into the phone. Research reveals that the thin sheets of plastic separating the positive and negative sides had slightl y touched at the edges due to stress hence created a puncture point. This point became least resistant to electric flow and caused the phone to eventually overheat to the point of bursting into flames. Phone industries continue to use lithium batteries despite the risk but lithium battery was not the reason for Samsung Galaxy Note 7 to catch on fire (Tibken and Cheng, 2017). According to Gartner, the worldwide sale of smartphones had increased by 7%. Samsung was No. 1 in Global Smartphone ranking, however after the Galaxy Note 7 incident, during the fourth quarter of 2016, Apple took the No. 1 spot, pushing Samsung to the 2nd position on the Chart (Miller, 2017). Samsung suffered a blow due to the Galaxy Note 7, so it is imperative to be successful with the next new device it introduces to regain its momentum in the market (Titcomb, 2016). Question 4 Every organisation represents and stand by the values that it was founded upon. Similarly, Samsung also represents the values it set when it was founded. It has also set goals which allows the organisation to work towards. Samsung, to be a leading smartphone producer, has taken years of shaping the way the organisation works and made improvements where required such as adopting western ethics and code of conduct. Recently, the Samsung Galaxy Note 7 has caused severe damage and loss to Samsung (Titcomb, 2016). Although its ranking on the global smartphone has fallen from the first to second, the monetary loss and the blow to its reputation was great (Titcomb, 2016). Samsungs incident with Galaxy Note 7 is not reflection of its standards because as mentioned above, there has been events in history of Samsung that caused Samsung loss, both in money and reputation but it is because of its standards it has risen out the troubles. In the incident with the Galaxy Note 7, Samsung has display ed the fact that the company shows quick response to any defects with its products. Samsung acted swiftly when it was notified about its products catching fire (Tibken and Cheng, 2017). Hence in terms of the way the organisation responds is something that should continue not be changed. However, as CEO, it would be necessary to change the testing process prior to launching any product. For Samsung, it just not about just good ideas and new designs, it should be the implementation of that good idea. For example, smartphone producers like Samsung and Apple have been using lithium battery for all their technologies so far but it is vital for them to test it and understand whether the new technology that they have designed is compatible with the battery (Tibken and Cheng, 2017). As CEO, after the Galaxy Note incident, it is essential that Samsung moves forward with technology but keeping into account whether the new technology is compatible with the parts that are not new. As CEO, the workforce should look the way it is but since there are many factors affect work environment, it is essential to take them into consideration. For example, it is understandable that parts of any products are manufactured all around the world, however it is difficult to trace back especially when the product has a defect like how it happened with the Galaxy Note 7 (Mack, 2012). Due to this incident, I would implement a change in the workforce. I would want the testing department to rigorously test components designed and also test after the components that have returned from the foreign country that has built it. Such thorough testing is important in order to not only maintain the reputation of the organisation but also stand firm with the organisations goal to deliver quality products and service. Samsung organisation follows the Korean values which it is founded upon. These values have enabled it to work smoothly within Korea but expand worldwide (Rhyu, 2017). The types of employees that would be hired are the ones that uphold the organisations values. Employees who contributing to make Samsung meet its goals are the sort of employees that would be hired. Employees should be aware of the culture that the organisation is founded upon and must integrate with the organisation. Bibliography Design.samsung.com. (2014). SAMSUNG DESIGN PHILOSOPHY. [online] Available at: http://design.samsung.com/global/contents/samsung_philosophy/ [Accessed 14 Mar. 2017]. Economist.com. (2017). Corporate culture in South Korea Loosening their ties. [online] Available at: http://www.economist.com/news/business/21679214-punishing-work-culture-gradually-being-relaxed-loosening-their-ties [Accessed 13 Mar. 2017]. Fundinguniverse.com. (2002). History of Samsung Electronics Co., Ltd. FundingUniverse. [online] Available at: http://www.fundinguniverse.com/company-histories/samsung-electronics-co-ltd-history/ [Accessed 15 Mar. 2017]. Hollister, S. (2016). Heres why Samsung Note 7 phones are catching fire. [online] CNET. Available at: https://www.cnet.com/au/news/why-is-samsung-galaxy-note-7-exploding-overheating/ [Accessed 14 Mar. 2017]. Kovach, S. (2013). How Samsung Went From A Dried Fish Exporter To One Of The Top Names In Tech. [online] Business Insider Australia. Available at: https://www.businessinsider.com.au/history-of-samsung-2013-2?r=USIR=T#samsung-was-founded-by-byung-chull-lee-in-1938-in-taegu-korea-the-company-started-as-a-food-exporter-in-korea-and-shipped-items-like-dried-fish-and-flour-to-china-1 [Accessed 13 Mar. 2017]. Lee, Y., Kim, H. and Kim, S. (2016). Samsung Market Value Plummets $17 Billion on Note 7 Sales Halt. [online] Bloomberg.com. Available at: https://www.bloomberg.com/news/articles/2016-10-10/samsung-crisis-raises-prospect-note-7-could-head-to-scrapheap [Accessed 13 Mar. 2017]. Lim, B. and Park, K. (2012). The Success Story of Samsung Electronics: How It All Began | Samsung Official Blog: Samsung Village. [online] Samsung Official Blog: Samsung Village. Available at: http://www.samsungvillage.com/blog/2012/06/01/samsungblog-the-success-story-of-samsung-electronics-how-it-all-began/ [Accessed 15 Mar. 2017]. Mack, E. (2012). Are any smartphones not made in China?. [online] CNET. Available at: https://www.cnet.com/au/news/are-any-smartphones-not-made-in-china/ [Accessed 15 Mar. 2017]. Martin, T., Cheng, J., (2017) Samsung heir Lee Jae-yong spiral to bottom Wall Street Journal in The Australian URL: http://www.theaustralian.com.au/business/wall-street-journal/samsung-heir-leejaeyong-spiral-to-bottom/news-story/f39e503332b7cb1b8b5db302c2ac7c67 (accessed 22/2/17). Mathew, A. (2012). Samsung Story History, Founder, Founded, CEO | Conglomerate Companies | SuccessStory. [online] Successstory.com. Available at: https://successstory.com/companies/samsung-group [Accessed 15 Mar. 2017]. Miller, C. (2017). Latest Gartner data shows Apple edge out Samsung in market share during Q4 2016. [online] 9to5Mac. Available at: https://9to5mac.com/2017/02/15/samsung-loses-market-share-to-apple-in-q4-2016/ [Accessed 12 Mar. 2017]. Murillo, D. and Sung, Y. (2013). Understanding Korean Capitalism: Chaebols and their Corporate Governance. ESADEgeo-CENTRE FOR GLOBAL ECONOMY AND GEOPOLITICS. [online] Available at: http://Understanding Korean Capitalism: Chaebols and their Corporate Governance [Accessed 16 Mar. 2017]. Nytimes.com. (2013). From Fish Trader to Smartphone Maker. [online] Available at: http://www.nytimes.com/interactive/2013/12/15/technology/samsung-timeline.html?_r=1 [Accessed 15 Mar. 2017]. Rhyu, S. (2017). Confucianist Culture and Institutional Change: the Growth and Reform of the Korean Chaebols |. [online] Georgetown Journal of International Affairs. Available at: http://journal.georgetown.edu/confucianist-culture-and-institutional-change-the-growth-and-reform-of-the-korean-chaebols/ [Accessed 13 Mar. 2017]. Robbins, S. and Coulter, M. (2012). Management. 11th ed. New York: Pearson Education. Stephen, K. (n.d.). Chaebol Structure. Hanyang University. [online] Available at: https://www.google.com.au/url?sa=trct=jq=esrc=ssource=webcd=4ved=0ahUKEwjFlMbb7fPSAhVO42MKHUg_DbQQFggsMAMurl=http%3A%2F%2Fwww.kasba.or.kr%2Fezboard%2Fdownload.php%3Fmode%3Ddown%26UID%3D115%26idx%3D1%26BID%3Dboard09%26GID%3Droot%26sysop%3D%26fm%3D%26BType%3D%26ListMax%3Dusg=AFQjCNG7C_C-7QU9U9MdlNEgCoeKRM5Gzwbvm=bv.150729734,d.cGccad=rja [Accessed 15 Mar. 2017]. Tibken, S. and Cheng, R. (2017). Samsung answers burning Note 7 questions, vows better batteries. [online] CNET. Available at: https://www.cnet.com/news/samsung-answers-burning-note-7-questions-vows-better-batteries/ [Accessed 12 Mar. 2017]. Titcomb, J. (2016). Samsung and Apples grip on smartphone market slips to less than one in three sales. [online] The Telegraph. Available at: http://www.telegraph.co.uk/technology/2016/11/17/samsung-and-apples-grip-on-smartphone-market-slips-to-less-than/ [Accessed 14 Mar. 2017]. Yoo, S. and Lee, S. (1987). Management Style and Practice of Korean Chaebols. CALIFORNIA MANAGEMENT REVIEW, [online] 29(4). Available at: https://www.google.com.au/url?sa=trct=jq=esrc=ssource=webcd=4cad=rjauact=8ved=0ahUKEwiTp6-57PPSAhVY2GMKHUvYCMkQFggrMAMurl=http%3A%2F%2Fjournals.sagepub.com%2Fdoi%2Fabs%2F10.2307%2F41162133usg=AFQjCNEOxdFT3forMhyRghBP0BXffWTcfAbvm=bv.150729734,d.dGc [Accessed 15 Mar. 2017].

Changing Pattern of Consumer Behaviour

Changing Pattern of Consumer Behaviour Today organizations need a deep insight into consumer behaviour and its changing patterns in order to survive in the market place. Large organizations have highly trained individuals recruited to collect information about the consumers constantly changing needs and trends so that they can get focused on what is required by consumer; so that they can cater those needs as accurately and efficiently as possible . Harrods is one of the worlds most well-known department stores situated on Brampton Road in Knightsbridge, in the Royal Borough of Kensington and Chelsea, London, England; It was established in 1849 as a small grocery store with only two helpers. Today, it offers its customers with everything from food to fashion, furniture to sportswear plus 20 in-store restaurants serving every kind of cuisine imaginable from pizza to sushi. Services range from piano tuning to fitting saddles. Must-see sights include the Food Halls, the Egyptian Hall and the Pet Department. (Visit London) Harrods after tenure of great success has lately seen a falling trend in its sales. Harrods, therefore, has further studied the behaviour of its consumers more closely in order to know the reasons of this unfortunate decline in sales. This report contains an analysis of this study, external influences and how they can be used positively to augment the sales; It mentions the strategies Harrods can use in order to get the same honourable and prestigious position back in the marketplace. Task 1: Impact of External Influences An insight into the behaviour of consumers at Harrods Harrods is a high end departmental store which offers a great range of products and services. Once opened as a small grocery shop has now matured to become a good example for posh and glamorous shopping, complementing itself on its motto Omnia Omnibus Ubique which means that All things, for all people, everywhere. It is famous about Harrods that you can buy anything you can name at Harrods, from a hair pin to furniture. (go there guide) Consumer behaviour is a study of when, how and where people buy or do not buy certain products or services. When buying a product, consumers usually go through several stages which can be named as need recognition, information search, evaluation of different purchase options, purchase decision and post purchase behaviour e.g. a need arise when you see your current television set is out dated and pretty old fashion or may be its broken. You decide that you want a new television and then start looking for different options transferring yourself to the next stage and you start looking for which television to buy and from which place; this is the stage when Harrods should come in the mind of a consumer. Then a consumer evaluates between different available options which Harrods has advantage of providing consumer all under one roof and then finally he buys a product. (East, 2008) Harrods is considered a glamorous shopping place. Though nearly everything is available at Harrods but the target market segment that Harrods focuses on is the upper class. This is the market segment the management at Harrods keeps in mind while carrying out its marketing activities. People visiting Harrods may belong to any age group but majority of them belong to the social class A and expect a service that is up to the mark. They expect that the product available at Harrods would belong to the highest of the qualities available. Marketers define four types of buying behaviours and it is based on the type of products that the consumer intends to buy. All four types of buying behaviors can be witnessed in the consumers at Harrods as a vast range of products are available at Harrods. Complex buying behaviour This where the person purchases a high value brand and inquires about a lot of information before the purchase is made. This may be when a consumer is buying a very expensive outfit of Paul Smith Black at Harrods Habitual buying behaviour This is when somebody purchases a product out of routine e.g. a daily newspaper, sugar or salt. This is applicable for a consumer buying grocery from the grocery section Variety seeking buying behaviour It is when the person likes to shop around and try out with different products. Some consumers at Harrods do not have the particular brand in mind beforehand when they shop for any product so they experiment different brands. Dissonance reducing buying behaviour This is the type of behaviour when buyer is extremely concerned with the purchase of the product, because the purchase is expensive or occasional. An example could be buying expensive furniture at Harrods. (Micheal.R.Solomon, 2005) The management at Harrods needs to keep all these consumer behaviour theories like what makes consumer buy a product, what kind of behaviours can they adopt while shopping at Harrods in mind and factors can cause a change in consumer buying patterns in mind while they take their management decisions. They specially need to be aware of the expectations of their consumers and what exactly they want from Harrods in order to improve and find the loop holes which might be leading to a fall in sales. External Factors may influence Buying Behaviour Consumer behaviour can be affected by various factors that may be highly uncontrollable by marketers. These external factors may include the opinion of your friends, the values and the way you are brought up, the media, the culture, certain groups you interact with etc. All of these external factors are mentioned in details with respect to the consumers of Harrods as follows: Culture Culture does influence consumer behaviour; culture is defined as our attitudes and beliefs. The point that we need to know here is the way these attitudes and beliefs are developed. As a person matures, a child is influenced by his parents, siblings and other family members who may educate them about rights and wrongs. They learn about their religion and culture, which helps them develop these opinions, attitudes and beliefs.. (Micheal.R.Solomon, 2005) Geographical Culture Harrods needs to understand the culture of people living in London. The way they are brought up and what their values are. Do people living in London like to go to glamorous shopping places like Harrods? Are they comfortable shopping at such high end places? What are their buying trends and do they prefer large shopping places over small ones? Can people living there afford to buy expensive or do they usually spend this much on average? All these questions need to be answered in order understand the psyche of consumers living in London and cater them according to their needs. If we go back into history, UK is a class based society and some remains of such behaviour are still existent. People who belong to a high class do like to show off and go to high end places but as time is passing this frame of mind is changing. This change of mind may be one of the factors leading to fall in demand for Harrods. Subculture Subcultures can be defined as members that possess beliefs, values and customs that set them apart from other members of the same society. There can be nationality, ethnic, racial, geographical or religious sub cultures. People belonging to various parts of the world and belonging to various sets of beliefs and norms live in London, which leads a complex set of people who may have different beliefs and norms mixed up. Understanding and catering to all of them is not very realistic but Harrods needs have knowledge regarding major subcultures so that its products are designed according to it and their do not hurt anyones beliefs and norms. (Leon G Schiffman, 1997) Global Culture In order to make sure that the products it is offering is in line with the Global culture, Harrods needs to study the global trends of buying behaviour as well. Generally people around the globe have started preferring large shopping malls over small specific buying areas. This facilitates a consumer in a way that all the products are available under one roof. As people are getting more and busier with their work lives, this saves time. Moreover the world is also moving towards better quality products and services. Designer clothes and fashion apparel are getting popular. Brands are getting global. This trend of customers goes in favour of Harrods. Multinationals have the brought the consumer base to one platform which in a way has helped marketers to understand complex behaviours. (my library) Reference Groups Reference group is an actual or imaginary individual or group concealed of having significant relevance upon an individuals evaluations, aspirations and behaviour. Marketers have seen that reference groups can strongly influence buying behaviours. Reference groups are particular set of people some people may look up towards to that have an impact on consumer behaviour. So they can be only a band like the Savage Garden or your direct family members. Marketers have grouped reference groups into classes to comprehend the way the influence more clearly. (Micheal.R.Solomon, 2005) Types of Reference Groups Normative: Some group and individuals are more powerful than others and affect a broader range of consumption decisions. A very good example would be family. Your upbringing really has a strong influence on your likes and dislikes, definitions of right and wrong. Family values and practices usually do not change and develop basic standards of behavior. If a family is used shop from department stores rather than individuals outlets or it may be particularly Harrods then this practice may be passed on to further generations as well and this how the cycle goes on. (M.Khan, 2007) Comparative: These are the people you compare yourself to and can relate to e.g. friends, neighbors or a club you are a member of. Some of these may be ones you aspire and want to imitate. A person may start shopping from Harrods because a friend of his shops from Harrods and he likes it very much and recommended him as well. (M.Khan, 2007) Reference groups can further be divided into direct and indirect reference groups: direct are the ones you have contact in person with and indirect may be the ones you may not have direct contact with such as celebrities. (Balythe, 2008) Marketers cannot directly manipulate your direct reference groups or use them for their benefits but indirect reference groups can easily be used by marketers. Harrods needs to study about its consumers reference groups and use them in its favour. If Harrods serves its existing consumers really well they will automatically prove to be a resourceful reference group for some potential consumers. They can also use celebrity endorsements referent powers. (Wagner, 2003) Opinion leader Opinion leaders are the people who have greater knowledge about a certain thing than a lay man so you respect their views and that may influence consumer behaviour. Most of the times it would really affect the behaviour if the thing to buy is a highly technological product, may be a hi-tech computer and the opinion leader in that case may be a computer expert. (CL Tyagi, 2004) Economic Environment Economic environment has a great influence on buying behaviour. People usually spend more during good economic times and during an economic boom and likewise less during recessions. Lately aggregate demand around the globe felt due to global recession. People were out of jobs and businesses were heading towards a downfall which left people with less disposable incomes on hand to spend. This may also be one of the factors leading to Harrods reduced sales. (Angus Deaton, 1980) Competition Competition is another factor which influences the consumer behavior. This provides consumers with more options available so they start comparing between the available options and selects the one which benefits them the most. Harrods has a few potential competitors mentioned below: Selfridges There is store called Selfridges Co. It is also one of the largest areas in the world with 540,000 sq.ft of selling area. It is located on the Oxford Street which is a prime posh location. Like Harrods, it is also famous among consumers for providing a large range of products and services. The difference between Harrods and Selfridges could be that Selfridges is more focused towards entertainment as it has 15 bars, cafes and restaurants inside the area. It has two more smaller department stores, one in Manchester and the other in (business week) Marks and Spencer Another strong competition would be Marks and Spencer (MS). It is a British retail chain and it has 330 department stores and over 340 food location all over UK. It does not operate in UK only but has over 300 locations in countries including Indonesia, South Korea, India and China. The factor that differentiates M S from Harrods is that it core range consists of mid-priced household items, fashion apparel and other products whereas Harrods is designed for the best or may be for everything rather a narrowed specific price range. M S has been in this market for more than 100 years and has been ranked as the no. 1 supplier of women wear. Moreover, the company makes 90% of its sales in its home country which certainly is UK. It can give Harrods a tough competition if Harrods get even a little bit lenient in its services (business week) Fortnum Mason This is 300 year old department store. It is very famous for its food which includes jams, teas, and sauces. It also supplies Queen with annual Christmas puddings. It has five restaurants and though it generates most of its sales from food but it also sells gifts, luggage, household products, cosmetics etc. Though its product range and the area of focus are not exactly same as Harrods but it can be counted as a competition and was mentioned by a number of consumers at Harrods. (business week) Task 2: Recommended Positioning Strategy Perception A study of human perception can also help marketers to understand the consumer behaviour. Perception is the process by which people select, organize and interpret their sensations; where sensation is how are sensory receptors (eyes, ears, nose, mouth, fingers) to basic stimuli such as light, colour, sound, odor and texture. Like a computer system human mind also processes the information in order to perceive things. (Martin E Evans, 2009) This is the age of sensory marketing. Marketers make use of impact of sensations on consumers product experiences. They use vision, hearing, touch and taste in order to create an image of the brand in the minds of the consumer to create a competitive advantage. Marketers try and create brands unique association with the sensation. (Hawyer, 2008) Harrods may use a certain trade dress which is colour combination an organization uses so frequently that consumers start associating that brand with that colour combination. Whenever they see that colour combination around their mind recalls the brand in sub-consciousness. This is how marketers create an image that can last very long in the minds of the consumers through our sensations; as consumers start associating those brands to different things. Consumers perception about the brand consists of both its functional attributes as well as the symbolic attitudes. Functional attitudes may include its price; its features etc. and symbolic may include its image. Marketers have discovered that consumers evaluation of a certain product is more dependent on what it means rather than what it does. This meaning has more to do with products market position and it may be more to do with our expectations of the product as communicated by its colour, packaging and styling rather than the product itself. (Kathy Niel, 2007) Therefore, Harrods should use these tools of sensation in order to create an image of Harrods that consumers cannot forget; an image that stays in the minds. It should create a certain sensation so that consumers can associate the brand with that sensation. This automatically attracts a consumer towards a brand as it creates a certain impact in the minds of the consumers that lasts for very longer periods of time. Attitude Attitude is actually a learned behaviour. They may be favourable and unfavourable attitude for a product or a service. Marketers say that attitudes have the quality of motivation, they can lead consumer towards certain behaviour or can even stop him from doing so. Harrods should try and develop a positive attitude about itself in the minds of the consumers. (Micheal.R.Solomon, 2005) Harrods have had certain issues which may lead to a negative attitude. Harrods in order to maintain its glamorous image threw a lady out from the store. Eilene Kadden, from California, was ejected from the store because she did not have the right image; she was too fat. Such kinds of incidents adversely affect the image of the brand and such incidents can lead to negative attitudes for the brand in the minds of the consumers. Harrods should respect its customers irrespective of race, colour, ethnicity and physical attributes of a person. Tri-Component Attitude Model According to this model attitude consists of three components which are cognitive, affective and conative components. (Micheal.R.Solomon, 2005) The cognitive component consists of persons cognitions i.e. his knowledge and perception about the brand. This may be formed by a combination direct exposure and from other sources. Harrods should create a positive impression in the minds of the consumers through its image, service and behaviour. The affective component is more about the feeling of the consumer. How related and emotionally attached he is to the brand. A family might be shopping from Harrods from last three generations and may develop an emotional attachment to the store. These emotions can further affect the actions of the consumers. They van be negative as well. The Conative component deals with the actual behaviour of the consumer, it is also called the consumers intention to buy. This model can help Harrods to develop a positive attitude among its current and targeted consumers. Harrods should try to factually as well emotionally create a positive feeling about the brand. Self Self-concept is the beliefs that customer holds about himself. It can be positive as well as negative. At times you feel that a part of you is more positive. People buy products which they can relate to themselves. What is the reason that social class A is the major consumer at Harrods? It is that all the products are designed keeping the social class as a target market segment and so they can relate to it. Positioning Strategy This is the way a brand portrays itself and places itself in the minds of the consumers. Positioning a brand is a very crucial task. This is what can either make a brand or break a brand. When a marketer targets a certain market segments, it intends to different itself from the other brands through its competitive advantage. How to Position When a brand is to position itself, the very first step when a business decides to enter the market to describe the market in which the brand is to enter and to struggle. The market where Harrods is to compete is London. It is posh area where people spend money to avail highest quality products and services. The next step would be to collect information from the relevant consumers about what perception do they have regarding the competing brands in the market. Harrods needs to understand what attributes regarding the shopping stores are most favourable in the minds of the consumers. It needs a complete knowledge about the likes, dislikes, preferences and frame of mind of the relevant consumers it intends to target. It needs to determine the share of mind of all the competing brands which are mentioned above including Selfridges, Marks and Spencer, Fortnum and Masom. It needs to rank the competitors and the attributes which would be hard to compete. At the end it needs to position its elf using the combination of the preferable attributes and attributes of the brand itself to capture a territory in the minds of the consumer. Era of Marketing This is the age of Marketing. Marketing a brand is becoming more important than the product itself. The Marketers study the market in detail, segment the market into different segments based on demographics and psychographics and then select the most profitable segment as the targeted segment. All the products and services are then designed keeping that particular segment in mind. All the decisions are also taken in accordance to that particular targeted segment. (Gerit Antonides, 1998) Harrods instead of taking decsions keeping the products and services in mind, needs to take decisions keeping the preferences of targeted consumers in mind. If a certain brand in preffered and renowned in US but people in UK prefer other brands over it which may even be of slightly lower quality, opting for that brand of better quality would not be sensible decision. Harrods has taken some bad decesions in the past to save its glamorous image; it has kept a range of brands which are not even liked by most of the people in London which is a failure for Harrods to understand the psyche of its consumers. Suitable Positiong Strategy for Harrods The three major positioning concepts known among the marketers and they are functional, symbolic and experiential position. Functional position is when the firm shows itself as the solution to problems. It promotes the benefits that can provide and gain a favourable position. Symbolic postioning is when a organization uses its image, belongingness and egoistic image which provides the comsumers with social meaningfulness. This is the kind of positioning suitable for an organization like Harrods and this is what it has been doing in the past as well but a certain change is needed to make this symbolic position better. These changings would be mentioned further in the report. Experiential position is when an oraganization makes use of the consumers sensory and cognitive stimulation and the concepts of perception to create an image in the minds of the consumers that consumers can relate to. Harrods Current Positioning Harrods has positioned itself as a high-end, glamorous, luxurious and high end department store. It has not positioned itself as a department store but as an unforgettable experience. Harrods has a reputation for excellence and a motto Everything for Everybody Everywhere. Consumers know it as a place where you can buy everything. From sugar and potatoes to luxurious cars, everything is available at the Harrods. The major component or competitive advantage that Harrods has used is its grand image and variety. Repositioning Harrods Some of the Harrods policies to maintain its high end image has in turn adversely affecting its reputation. The incidents of forcing people out due to their physical appearance and strict dress code rules make customers inconvenient and lead to a negative impression. Harrods need to add a component of humbleness in its positioning statement. The feeling that one gets when he hears about Harrods is of arrogance and attitude. A tinge of humbleness needs to be added to the image in order to create a positive impression. Harrods should try and create an image of an environment friendly organization. People once protested against Harrods selling animal fur. Such kind of incidents would not happen if you have you have a complete knowledge about youre the culture and values of targeted consumers and people around. Harrods should encourage the brands operating inside the store to promote green environment and produce as many environment friendly products as they can and take steps for protecting the environment from every kind of pollution. This will lead to a responsible image about in Harrods in the minds of the consumers which will definitely in turn improve the sales. Online and Offline Positioning Messages As mentioned under the heading of repositioning Harrods, Harrods needs to promote a tinge of humbleness with its glamorous image. The current motto used by Harrods is Everything for Everybody Everywhere and All things, for all people, everywhere which portrays that literally everything is available at Harrods. Messages like Everything that you need because we care! would promote an image of care and responsibility on part of the organization. This would portray that the organization is not selfish about its own benefits only. The attitude of the employees in the store will automatically depict the position and set a mark in the minds of the consumers. Moreover for offline positioning, Harrods can launch campaigns for environment protection. It can sponsor such activities in order to create an impact and show that it actually cares and contributing towards the society. Conclusion Harrods is a very famous and well known brand. It has successfully achieved its targets and continuously improved and expanded over the years. Its management worked efficiently to satisfy the needs of its consumers. It was clear and focused on the segment it was targeting and therefore tailored its products accordingly. Due to some external factors and some of the bad decisions that Harrods took declined its sales. The image that Harrods was enjoying is slightly damaged but its not late to make for the mistakes in the past. Moreover, every firm needs to innovate and re-position itself according to changing environment. Harrods in order to earn its position back needs to make slight changes in its positioning. It should get more humble towards its customers and promote environmentally friendly products. Task 3: Individual Critical Reflection on Learning Outcomes Critical Reflection on Learning Outcomes Before the start of the module, I was not sure of whether it will further enhance my learning or not. The theories I was to expected to apply in the module were the ones I had already studied several times so I was not looking forward to any further new learning and experience. As I started working on the module and started gathering information about Harrods, I realized that my perception about the module was entirely wrong. Though I didn.t learn anything new in the module but it gave me an opportunity to apply what I have learned in a real life situation. All the concepts and course material that I studied in the course was practically applied to solve the given problem of reduced sales. Moreover, while I was studying for the course I had an impression that most of the concepts mentioned in the course books are only for theoretical purposes and are not used or helpful to the firms in real life situations. My opinion was proven wrong while I working on the module as I saw that firms do use these concepts and they do help them in understanding the behaviour of consumers which is critical for their success. This module was a great experience. Though collecting information and analysis was a little tough and tiresome but it was worth it. The data collection on the external factors influencing the consumer behavior was really difficult; classifying it and coming up with useful results and conclusions was even more troublesome. This module specifically enhanced my analytical skills and improved my confidence of practically applying theoretical knowledge. References Angus Deaton, J. M. (1980). Economics and consumer behaviour. Balythe, J. (2008). Consumer Behaviour. business week. (n.d.). Retrieved august 27, 2010, from business week: http://investing.businessweek.com/research CL Tyagi, A. K. (2004). Consumer Behaviour. East, R. (2008). Consumer Behaviour. Gerit Antonides, W. F. (1998). Consumer Behaviour. go there guide. (n.d.). Retrieved august 2010, 28, from go there guide: http://www.gothereguide.com Hawyer, W. D. (2008). Consumer Behaviour. Kathy Niel, S. P. (2007). Consumer Behaviour Implications for marketing strategy. Leon G Schiffman, H. H. (1997). consumer behaviour. M.Khan. (2007). Consumer Behaviour. Martin E Evans, G. F. (2009). Consumer Behaviour . Micheal.R.Solomon. (2005). Consumer Behaviour: buying, having, being (8th ed.). my library. (n.d.). Retrieved August 28, 2010, from my library: http://www.accessmylibrary.com Visit London. (n.d.). Retrieved August 28, 2010, from Visit London: http://www.visitlondon.com/attractions/ Wagner, S. (2003). Understanding Green Consumer Behaviour.

Subject of Family in Lessing’s Flight, Hughes’ Mother to Son, Kincaids

Subject of Family in Lessing’s Flight, Hughes’ Mother to Son, Kincaid's Girl and Adrienne Rich's Poem, Merced Family as defined by Webster’s College Dictionary can be one of many different people. Family can be your parents, spouse, children, brother, sister, grandmother, uncle, any blood relative, or even people who are not blood related that share that common bond (Webster 475). My definition of family is similar to Webster’s, but I feel that there is more to it than just being a blood relative or close friend. A person’s actions, beliefs, and morals play a major role in deciding who makes it into that â€Å"family† group. Family becomes more of an idea or feeling, like love or hate, than just who a person is or where they fall in your family tree. There have been people that I have considered closer than family just by their actions, even though they were nowhere near related to me. Fortunately, I have not had any blood relation family members make me wish they were not in my â€Å"family† (maybe my older sister when we were younger, but that doesn ’t count). While reading from Children and Families in our text, I came across many readings that I feel were inspired in many different ways by what the author believed was â€Å"family.† There were two readings that jumped out at me and reminded me of my view of how a family should be in their interactions with each other. They were the short story â€Å"Flight† by Doris Lessing and the poem â€Å"Mother to Son† by Langston Hughes. There was also one writing that I read that went against my idea of family and made me happy that this wasn’t the way that my family acted as I grew up, that was â€Å"Girl† by Jamaica Kincaid. And while some authors lean their writing one direction or another, Adrienn... ...s us think that this can happen to any of us, even if we think that we are loved and in a family. This helps us realize how important it is to keep the family together, throughout anything that happens. While reading through the writings from Children and Families in our textbook, I see many different connotations of what â€Å"family† means either to the writer, or the meaning that the writer is trying to place in their story or poem. Often times the writer is portraying their own culture or that of which they are writing, and at other times they may be taking a straightforward, eye-opening look stand at what â€Å"family† has become to some people and that it needs to be changed back to a positive part of life. Again, a member of your family doesn’t have to be a blood relative, they can be anyone who has an impact on your life, positive or negative, friend or enemy.

Comparing Wuthering Heights and A Room of Ones Own :: comparison compare contrast essays

Wuthering Heights and A Room of One's Own   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚     Ã‚  Ã‚   From the time that Emily Bronte penned Wuthering Heights in 1847 to the time that Virginia Woolf wrote A Room of One's Own in 1929, the 80 plus year period brought tremendous change to literature and for women authors.    In the early Victorian era when women writers were not accepted as legitimate, Emily Bronte found it necessary to pen her novel under the name "Mr. Ellis Bell" according to a newspaper review from 1848 (WH   301).  Ã‚   According to The Longman Anthology of British Literature, "Women had few opportunities for higher education or satisfying employment" (1794) and the "ideal Victorian woman was supposed to be domestic and pure, selflessly motivated by the desire to serve others..."   (1794).   The Bronte sisters partook of many of the typical duties of the Victorian age such as taking on governess duties and teaching jobs (Bradbury p. 106).   The Victorian era must have dictated the pen names that the Bronte sisters found it necessary to use though.      80 years later, Virginia Woolf did not have to hide behind a masculine pen name.   She is considered "a major author, of whatever gender"   (Longman, p. 2445).   Woolf, not only was accepted as a female author, but the subjects which she wrote about would never have been touched in the time of the Bronte sisters. In her career, Woolf wrote about subjects such as "sexual politics, society and war"   (Longman p. 2445) and was instrumental in establishing and running the Hogarth Press for years (2447).   In "A Room of One's Own", Woolf candidly examines the role of women in literature and literature about women and concludes that a woman needs "money and a room of her own" in order to write fiction   (2457).   In this piece, she examines the role of women in history with much contempt especially regarding the difficulty in raising funds to build a women's college.   "What had our mothers been doing then that they had not wealth to leave us? Powdering their noses?   Loo king in at shop windows?"   (Longman, 2466).   Woolf w as dissatisfied that women were left behind in the literary world and she did much to change this by advancing educational opportunities for women.   "The sense of having been deliberately shut out of education by virtue of her sex, was to inflect all of Woolf's writing and thinking"   (2446).

Human Resource Management Challenge Essay

As human resource development manager, will make a meeting with main office staff and discuss to create new policy rules and regulation according company working basement and working time, strict rules to department supervisor and line leader must be responsible on product operating and department cleanness environment, main leaders must coaching new operator the basic rules and company working style well. Fixing CCTV camera at whole area of company environment to avoid illegal activities and control the situation every time. Arrange company official bus transport to all the staff to make easy facilities to cover the duration of travelling for those staying far and cover accident. According to company rules all the staff need be corporate with management and department leaders to run the company well and helping each other during working time, any information regarding company issues, product, celebration must be arrange a meeting to inform all the stuff to avoiding misunderstood and conflict. Each every time department supervisor have taken action on neglect working stuff and inform to the management and always make daily working report to show the production result and situation, good working stuff will be offer special features, as increasing wages and much more, arrange canteen or rest room to all staff to they safety. The human resource or HR department is instrumental in implementing effective organization development. The human workers of an organization are perhaps its most important assets. The successful management of these valuable human resources will drive the organization to optimum success. The various roles of HR organization development must be implemented in alignment with the overall strategic planning of the organization. As employers and workers and trade unions representing them for several responsible for good industrial relations, the first step is for both management and trade unions to accept the highest level, the same degree of person responsibility for industrial relations as for other functions within their respective organizations. Good industrial relations need to be developed within the framework of efficiency of the establishment or undertaking. As such, a major objective of management must be to develop and effective personal and industrial relations policies which engender the confidence of all employees, subject to the purpose for which the establishment or undertaking was establish and its social obligations to the nation equally trade unions should ensure that the policies and practices that they adopt are not only fair in relation to the function and purpose for which they been formed but also take into consideration national interest. Ground rules are established to keep an organization guided and controlled. At times that certain rules are choking to the neck. This may be gorunds for conflict between employees and the management. Whenever and individual feels that there are inconsistencies and irrationalities in the workplace, tendency is the person truggles to break free from such process. For employees, it may take an effort to really understand that such rules is a way of maintaining standards in the company. But this should be well-implemented andproperly disseminated by the management in a way that will not seem like a threat to the inviduals. To build inclusive and harmonious workplaces, both employees and managers play important roles. Organisations should equip them with the relevant knowledge and skills, and encourage them to display attributes and behaviours can build competencies to foster inclusive and harmonious workplace by embedding them in formal HR practices recruitment – hiring candidates which in with fit in which the organisation’s values on inclusiveness learning and development – equipping employees with the knowledge and skills to work effectively in diverse teams performance management – assessing employees on their ability to work effectively in a diverse team or manage a diverse team organisations should adopt recruitment policies which are consistent with the tripartite guideling on fair employees practices to build an inclusive and harmonious workplace, organisations need to recruit candidates who are able to work with or ead diverse teams team department are also provided with a allowance every quarter to plan their own gatherings and team building activities. To help new employees assimilate into organization muvee provides support to newly arrived foreign employees, helps them with accommodation arrangement, administrative requirement and share with them places to eat or visit in Singapore. An employee portal on the internet also allows new employees to quickly get acquainted with other in the company , organisations which already have employee awards in place can consider including values and behaviours that fster inclusive and harmonious workplace as part of the awards critera ANSWER SECTION ONE (B) As agency of training and development, human resource department are important facilities to every business to handling company daily situation, and working activities. Human resource department are responsible to covered company programmed running and all the organization in perfect way in all the time. However, HR department creating new style and activities among staff to make new outcome to run company and control all the activities well , to generating new era with company and staff, HR are mostly focusing on administrative creating new way to organization and for company, HR department are mostly responsible and protection for company basement and organization. It included skills and knowledge attained for both personal development and career and advancement. Planning by professionally developing with each employee and implementing that planning to an effective performance management system. Human resources and staff development will continue to focus on developing strategic initiatives and providing services and consultation which improve business performance for the greatest and effiency . Staff will continue to participate in the review of organization structures on a consultancy basis and address issues relative to the corporate culture and values. The human resource management functions no longer have merely a transactional role. There is a requirement for the human resource department to become more strategic in the practice employees will have safe and supportive workplace. Every business needs a safety plan. Objective develop a safety checklist and operate the business to ensure all safety regulations are met. Reduce workplace injuries to zero. nvolve employees through an internal committee or team in making their environment a safe place to work. Support health and wellness programs through an optional, additional-cost, benefit program. Strategy the safe and supportive workplace goal will be supported by a company program to engage employees in individuals health practices and improvement and work programs and work-from home progams. ensure the at work environment is ergonomically best. Measures of success reductions in injury reduction in time off request reduction in absenreeism related on the job accommodation program regular safety inspections regular safety meetings with employees regular ergonomic assessments. Good human resource planning and management will result in good report and communications between employees and the management. It will also result in individual employees development plans low employees turn over low absenteeism low safety incident, competitive employees compensations programs including basic employees benefits high morale good quality output and efficient operations, well trained employees and satisfied customers. Salary competitveness witin the industy and basic employee benefit need to be reviewed regularly likely at least every two year. The plan needs to indentify hiring and promotion policies and employee development plans for improving employees performance. The purpose of the Training and Development Program is to provide consultation curriculum and training services ti pinal country employees so they can improve their professional skill set to advance the country priorities and delier the best services possible to pinal country residents, 70% of trained employees who demonstrate improvement skill knowledge through pre and post training testing. 10% of pinal country employees that complete a job related degree though the tuition reimbursement program per consultation provided. 80% of pinal country employees who have completed any franklin covey training program offered through hr, that show an improved evaluation of job performance between the pre& post assessment by managers. (SECTION TWO) As HR department working for company long –term in all the ways, to create new techniques and capability to cover organization to improve company basement and development, company are now looking for more high quality new out come product and new strategic. Human resource are plays the essential role in developing company very well by handling all the employee activities of an organization , company in beginning of growth phases can be benefited identifying training needs for existing staff. The strategies that also can reduce turnover and improve employee retention. HR department are mostly responsible company programed to make advance future facilities and development. HR department processes are in several type of function, time management, travelling management, workforce planning and recruitment. Department of human resource is responsible for monitoring effectiveness of agency or department recruitment and selection procedure in accordance with applicable policies and law. The organization engages in strategic planning to keep itself for the future. Since component of the strategic planning the foundation for workforce planning, leaders are advised to start by creating or updated organization strategic planning to beginning the workforce planning process well. The important of strategic planning and developing public and non profit organization once looked at strategic planning as designed strictly for the profit sector with goal of increasing sales and profit margins, improvement customer satisfaction and creating good efficiency. Strategic Strategic human resource managementVertical and horizontal alignment of corporate policies- A conceptual framework| lanning can be defined to a clear current, mission and vision that are easy to communicated and understanding and ownership of the mission and vision in all parts of the organization and critical assessment of the environment in which the organization operate Analysis of internal environment analysis of external enviroment Statement of country’s mission and strategic objectives HR objectives and strategic Function – specific HR policies and practice Recruitment / retention / succession management| Job evaluation/ Compensation reward issues| Employee benefits / payroll| Training & development| Result performance management & labour relations| (SECTION THREE ANSWER) The turn of the century has been increased focus on the same in organization globally. Many organizations have mandated training hours per year for employee keeping consideration the fact that technology is des killing the employee at a very fast rate. The training developing our administrators and staff are among the most important things. in this rapidly changing environment, employees are constantly being called up on to learn new skill to work in new and different ways and to charge directions at a moment notice. The quality of employees and their development through training and education are major factors in determining long –term profitability of a small business. Human resource management is the function witin an organization that focuses on recruitment of management and providing direction for the people who work in the organization can also be performed by line managers. HRM is the organizational function that deals with issues related to people such as compensation, hiring, performance management organization development safety wellness benefit employee motivation communication administrative and training. HRM a strategic and comprehensive approach to managing people and the workplace culture and environment. Effective HRM enables employees to contribute effectively and productively to the overall company direction and the accomplishment of the organization’s goals and objectives . HRM is moving away from traditional personnel, administration, and  transitional  roles, which are increasingly outsourced. HRM is now expected to add value to the strategic utilization of employees and that employee programs impact the business in measurable ways. The new role of HRM involves strategic direction and HRM metrics and measurements to demonstrate value. The HRM is arts and knowledge, the running needs supporter which called staffs and are human resource of the organization. HR can improve the level of management and execution. It is important during period of management. It is important to improving HRM in the importance of organization development. Human resources are the people that work for an organisation, and Human Resource Management is concerned with how these people are managed. However, the term Human Resource Management (HRM) has come to mean more than this because people are different from the other resources that work for an organisation. People have thoughts and feelings, aspirations and needs. The term HRM has thus come to refer to an approach, which takes into account both:   1. the needs of the organisation 2. the needs of its people. Different individuals have their own needs and aspirations. HRM therefore involves finding out about the needs and aspirations of individual employees, for example through the appraisal process and then creating the opportunities within the organisation (e. g. through job enlargement) and outside the organisation (e. g. through taking up educational opportunities at local colleges/universities) for employees to improve themselves. HRM therefore relates to every aspect of the way in which the organisation interacts with its people, e. g. y providing training and development opportunities, appraisal to find out about individual needs. Opportunities and courses for individuals to develop skills, knowledge and attitudes that help the organization to achieve its objectives. Development – the provision of opportunities and courses for individuals to develop skills, knowledge and attitudes that help themselves to achieve personal objectives. Training and development needs analysis – an analysis of the opportunities and experiences that are required for individuals to train and develop in order to meet organizational and personal objectives. A training and development plan can then be created to set out how these needs can be addressed in practical steps. Audi has developed a training and development programmed designed for technicians at the company. Technicians are appraised by their line managers to identify their personal training and development needs. They then work with professional consultants on development training activities as well as attending relevant courses either at the Audi training center or on external courses. The technicians are able to use a multimedia based Training Needs Analysis tool that enables them to produce a Personal Development Plan automatically. A human resources training and development plan is a written document. Work with manager to identify training and development needs and create a plan to address those needs. At many organizations, the human resources department provides a template for the plan that includes all of the necessary information. Some organizations include training and development plan in annual review. According to the website Management Help, a training and development plan should include certain components. The first component is the training goal, which refers to the overall results that hope to achieve. The learning objectives describe what will be able to do as a result of the training. The learning methods are the activities that will do in order to achieve the objectives. The documentation refers to the evidence of learning activity. The evaluation assesses the quality of results. Before start, it should lso consider the necessary budget and set a timeline to complete to plan. The National Center for Training, Support and Technical Assistance states that training and developments plans focus on three different types of learning gaps or needs. The most common are performance gaps, professional growth gaps and opportunity gaps. Performance gaps happen when a worker lacks the necessary skills to do his job. Professional growth gaps refer to more general skills that an employee would like to develop. Opportunity gaps refer to what an employee needs to learn in order to be promoted to a new position. To create a training and development plan, start by assessing your needs. At annual review or at another appropriate time, discuss with your manager the things that need to learn in order to do your job better. Also consider what would like to learn in order to prepare yourself for a promotion. After select the skills that would like to develop, consult with the human resources department to determine what types of training and development are available. They will help measure skills, select an appropriate training method, and establish the level of imporvement. Training and development programs have a positive impact on organizations. They increase job satisfaction, motivation and morale, which reduces employee turnover. A company with low employee turnover becomes more efficient and also saves significant money in the cost of hiring and training new employees. Consistent training also helps companies stay up to date with new technologies. Compaines may also keep past training and development plans on file to measure how much an employee improves Human resource departments typically conduct activities designed to train and develop company personnel, whether to address performance problems or help prepare an employee for a management role. In addition to formal training courses (such as instructor-led sessions, web-based training and seminars) should offer flexible alternatives such as coaching, mentoring and job-rotation experiences. Developing employee capacity involves managing programs such as employee orientation sessions, policy and procedure awareness sessions, leadership development workshops and other options designed to enable company (and employees) to succeed. Structure training and development department to support associates. Offer training opportunities to those who fail performance appraisals. Encourage employees to develop their professional skills by offering courses at work. Create executive leadership development programs to allow learning new skills necessary to take on management responsibilities. Conduct awareness sessions about new policies and procedures as well as to ensure compliance to local, state and federal regulations. Develop customized training courses for employees. Cover specific details about business. Courses in communication, customer service, diversity, ethics, quality and safety typically allow people to function more effectively on the job. Focus on a particular topic such as cultural intelligence for a month at a time. Schedule related activities to promote awareness. Develop templates, job aids, demonstrations and simulations to support employees in working in a consistent manner across company. Establishing a good image both within the company and with customers and business partners depends on a well-trained workforce. Provide access to training courses through a Learning Management System (administrative software) so students can register and access training materials any time they need them. Ensure employees create an annual development plan to establish development objectives and focus learning on activities that align to company’s strategic goals. Get executive sponsorship for any training initiative establish so that can procure the necessary funding and budget allocation required. Evaluate training and development programs to ensure they are meeting employee and company needs. Training and development opportunities typically lead to increased job satisfaction and motivation. Employee efficiencies result in operational cost savings and increased capacity, resulting in company financial gains. Learning new technologies and techniques for getting work done also improves operational metrics. Training activities can also increase employee retention rates.

Foreign Literature

CHAPTER –II Foreign Literature Eugene F. Brigman, Fundamentals of Financial Management, 5th ed. , (Hinsdale: Holt, Richard and Winston Sounders College Publishing, 2000), pp. 840-841. Companies are increasingly employing Inventory System. A computer start with an inventory counts in memory. Withdrawals are recorded by the computer as they are made, and the inventory balance is constantly revised. When the recorded point is reached, the computer automatically places an order, when this new order is received, the recorded balance is increased.Retail stores have carried this system quite far, each item has a magnetic codes, and as on item is checked out, it passes over an electronic reader, which then adjusts the computers inventory balance, at the same time the price is fed to cash register tape. When the balance drops to the recorder point, an order is place. Foreign Literature Joe N. of gather. com, they attract the buyers by selling what they want, non-stop on a channel that' s dedicated for buyers.This is a good technique if you are trying selling something, and gaining a good audience of buyers, because you are putting the product up for advertisement, on a channel those buyers watch. You don't have to completely analyze a commercial to come to this conclusion, or to categorize a commercial under a specific technique, but just pay some attention to the main details. In Channels of Desire (1982), the Ewens trace the emergence of the consumer society through the rise of mass images and new advertising, fashion, and entertainment industries.They explore some of the ways in which desire was channeled into consumption and into desire for ever new and ever more consumer goods. In The Culture of Consumption (1983), Editors Richard Wightman Fox and T. J. Jackson Lears document how capitalism develops a culture appropriate for a society organized around the principle of profit maximization via the production and consumption of commodities.